Support Desk

An Overview 5

• What does Xenxo mean?
• What can I expect from my Gorgeous Xenxo S-Ring?
• What are the exciting and attractive features of the Xenxo S-Ring?
• What are the wearables that S-Ring could replace?
• What size offerings do the Xenxo S-Ring come in?

Functionalities 9

• What is the purpose of the USB dongle?
• How can we talk through S-Ring?
• What is the internal storage capacity of S-Ring?
• How do NFC Payments work in my country?
• Does S-Ring work on mobile phones with lower versions of Bluetooth 5.0?

View all 9

Online Order 12

• How can I place an order online?
• Why do I need to register before I purchase?
• What colors do the Xenxo S-Ring come in?
• Won’t Rose Gold & Space Grey be available for orders?
• How can I find the right size for my S-Ring?

View all 12

Registration 4

• How do I register/ create an account with www.xenxo.pro?
• How to subscribe to the Xenxo newsletter on www.xenxo.pro?
• How do I recover my account, if I did not use it for a long time?
• Is it safe to provide personal details?

Update My Details 2

• How can I change my email address?
• How do I change the password of my Xenxo account?

Xenxo Backers 4

• As a Xenxo Backer, do I need to register for the Xenxo account?
• How to log into my Xenxo account?
• How do I get my password for the Xenxo Account?
• If I forget my registered email address, how to get back the same?

Accounts & Access 2

• What if I forget my password?
• How to find my Order Number ?

Payment Methods 4

• What are the modes of payment available for online orders?
• Do you have a ‘Pay on Delivery’ option?
• Is the website safe for purchasing products?
• Can I get a printed invoice for the purchase?

Payment Failure 3

• What do I do if my payment fails but money has been debited from my account?
• Why did my payment fail?
• Is there an EMI option?

Shipping Status 2

• How to check the status of my order?
• Which countries will it be shipped to?

Delivery Options 3

• Will you do international shipping? Do you charge for deliveries?
• Can I get an early shipment?
• When is the shipment for the Xenxo S-Ring?

Warranty on the products 1

• Does the Xenxo S-Ring have a warranty?

Refunds 3

• Will I be able to cancel my order made through www.xenxo.pro?
• Can the refund of my online order be credited to another account?
• How easy is it to request a refund?

Returns 2

• What should I do if I receive a damaged product? And which products do not qualify for exchange/return?
• I do not want to return all the products in my online order. Can I initiate a partial return?

Marketing, Advertising and Sponsorships 1

• Do you sponsor events/activities or any such similar request?

Franchise/Dealership/Expansion 3

• I am interested in Marketing/Technical/Business inquiries for Xenxo S-Ring.
• I am interested in Partnership/franchise.
• How can I reach the CEO of the organization?

Bulk orders 1

• I am interested in obtaining a distributorship for Xenxo S-Ring.

Customized Product 1

• Can I get the product customized/personalized?

Requests & Feedback 3

• Do you have any requests or feedback for us?
• How to raise a concern / New Ticket through the Support Desk?
• How to check the status of my previously raised ticket in the Support Desk?